The Department for Education (DfE) is facing significant backlash following its recent partnership with reality television personality Gemma Collins to promote post-16 education. The collaboration, which features Collins in several social media videos, has drawn criticism from parents and campaigners concerned about the government’s approach to supporting children with special educational needs and disabilities (SEND). Critics argue that the use of a celebrity, particularly one without direct experience in education, diminishes the serious issues at hand.
DfE’s Campaign and Gemma Collins’ Role
The DfE’s initiative aims to highlight alternative educational pathways for young people who may not find university suitable for their aspirations. Collins, who boasts 2.3 million followers on Instagram—far eclipsing the DfE’s 85,000 and Education Secretary Bridget Phillipson’s 19,000—appears in videos discussing vocational courses and engaging in a light-hearted conversation with Phillipson. In one clip, she enters the DfE’s offices while the soundtrack from *The Devil Wears Prada* plays, asking, “Right, what are we doing to help the children?”
Despite the DfE’s assertion that Collins was not paid for her involvement, many parents remain unconvinced of the appropriateness of this collaboration. The DfE has framed the campaign as a way to engage with young people and present vocational opportunities in an accessible manner.
Parental Concerns and Criticism
The decision to feature Collins has sparked outrage among advocates for SEND, particularly following a recent consultation on proposed changes to support for these children. Aimee Bradley, whose three autistic children have faced systemic failures in the educational system, voiced her discontent, demanding an apology from the DfE for what she perceives as an insensitive portrayal of serious issues. “Some parents are literally grieving children lost after years of unmet need, school trauma, mental health collapse, and systemic failure,” she remarked.

Critics argue that the DfE’s choice to use a celebrity, particularly one lacking personal connection to the challenges faced by SEND families, fails to resonate with the lived experiences of these parents. Amy White, a SEND advocate, described the campaign as disconnected, asserting that it does not adequately address the realities families encounter daily.
Education Secretary’s Defence
In response to the backlash, Education Secretary Bridget Phillipson defended the collaboration during an interview on BBC Radio 5 Live. She asserted that Collins possesses a reach that traditional politicians cannot achieve, stating, “Some of the discussion I’ve seen has veered between outright snobbery and just downright unpleasant.” Phillipson emphasised that Collins is committed to encouraging young people to strive academically, particularly in areas where educational success is often undervalued.
Phillipson acknowledged the campaign’s potential to engage audiences that may not typically interact with the DfE, suggesting that the partnership could ultimately benefit young people by promoting awareness of vocational routes.
The Role of Influencers in Educational Messaging
Experts have pointed out that the crux of the issue may lie not in Collins herself but rather in the DfE’s decision to utilise an influencer whose fame stems from entertainment rather than educational expertise. Dr. Gillian Brooks, a senior lecturer in strategic marketing at King’s College London, noted that the DfE’s message risks being overshadowed by Collins’ persona, diluting the seriousness of the policy issues it aims to address.

A spokesperson for the DfE contended that meeting people where they are—both in face-to-face settings and on social media—is vital for disseminating important information about educational opportunities. They stressed that the collaboration aims to broaden the department’s outreach and enhance awareness of the support available to children and young people.
Why it Matters
The controversy surrounding the DfE’s use of a high-profile influencer underscores the complexities of communicating educational policies effectively. As the government grapples with reforming SEND support, the choice of how to engage various audiences is crucial. The backlash illustrates a broader concern among parents and advocates about the sincerity and effectiveness of governmental initiatives, particularly in areas where families are striving for meaningful change. In a landscape where trust in educational institutions is already fragile, the DfE must navigate these sensitive issues carefully to ensure that all children receive the support they need to thrive.