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In the realm of paediatric healthcare, the role of volunteers often goes unnoticed, yet their impact is monumental. This summer, we delve into the stories of those who selflessly devote their time to providing comfort and companionship in what can be a daunting environment. Among them is Lydia Canning, a former patient at Toronto’s Hospital for Sick Children, who now leads the Women’s Auxiliary Volunteers (WAV), a group that has been a beacon of hope and joy for countless children and their families since its inception.
A Journey from Patient to President
Lydia Canning was just seven years old when she faced her own health battle, diagnosed with a rare blood disorder that required frequent hospital visits. Now, at 76, her memories of the lengthy hospital stays are a mix of fear and fondness. “What I remember most are the ‘play ladies’ who brought me crafts and distractions,” she recalls. “Those memories have faded, but the good ones have come to the forefront.”
Today, Lydia stands as the president of WAV, the oldest volunteer group at SickKids, which has long been instrumental in bridging the emotional gaps in patient care. These volunteers, who are not part of the medical staff, offer invaluable support to families, helping to ease the stress of hospital visits through simple acts of kindness.
The Changing Landscape of Volunteering
Despite the undeniable contributions of volunteers to the healthcare system, recent statistics paint a concerning picture. According to Statistics Canada, the rate of volunteering dropped by 8% between 2013 and 2018, with volunteer hours in hospitals plummeting by an alarming 47%. Nevertheless, in 2023, Canadians still dedicated 35 million hours to volunteering in healthcare settings, underscoring the vital role that such unpaid work plays in our healthcare system.
A 2004 study indicated that for every dollar invested in volunteer infrastructure, hospitals gained an average return of $6.84 in value. This return reflects the profound, if sometimes intangible, benefits that volunteers bring to patients and their families, including emotional support and companionship during difficult times.
The Legacy of the Women’s Auxiliary Volunteers
The Women’s Auxiliary Volunteers have a rich history, dating back to their establishment in 1950. Founded by a group of women who sought to enhance the experience of young patients, the auxiliary has grown to encompass a wide array of services, from sewing caps for surgeons to managing gift shops that generate funds for the hospital. The spirit of sisterhood is a cornerstone of the group, which remains exclusively female despite calls for inclusivity.
Lydia’s journey back to SickKids as a volunteer began in 1984 when she accompanied her daughter for a minor procedure. It was in that waiting room that she felt the call to give back to the institution that had once cared for her. Now, with over three decades of service, she has witnessed firsthand the impact of the auxiliary’s work.
Volunteers at SickKids are easily identified by their bright turquoise jackets, and their presence is felt throughout the hospital. From the surgical waiting rooms to the family centre, they provide comfort, information, and a friendly face to families experiencing some of their most challenging moments.
A Personal Connection to Healing
Many auxiliary members share personal ties to SickKids, which enriches their commitment to volunteering. Rita Song, for instance, was inspired by her granddaughter, a long-time patient, to join the auxiliary. “This place brought my granddaughter joy when she needed it most,” Rita says, reflecting on her motivation to support other families in similar situations.
The bonds formed between volunteers and patients often extend beyond mere service. For example, Hugh Maw, who spent 13 years as a patient at SickKids, cherishes the “bravery bead” programme, where each bead represents a treatment or milestone in his journey. “The volunteers added a warmth that the medical staff simply cannot replicate,” Hugh shares, highlighting the unique role that these individuals play in the patient experience.
Why it Matters
The contributions of volunteers like Lydia Canning and her fellow members of the Women’s Auxiliary Volunteers at SickKids are not merely supplementary; they are essential to the holistic healing process. As the healthcare landscape continues to evolve, the need for compassionate care that goes beyond medical treatment is increasingly critical. By fostering connections and offering emotional support, volunteers ensure that patients and their families feel seen, heard, and cared for during their most vulnerable moments. Their dedication not only enriches the lives of those they serve but also strengthens the fabric of our healthcare system, reminding us all of the power of kindness and community in times of need.
