As Europe approaches peak holiday travel periods, significant delays at passport control are anticipated due to the ongoing implementation of a new biometric border control system. Reports indicate that passengers have already been facing extended wait times, with some airports warning of queues lasting up to six hours this summer.
Challenges with the New Entry-Exit System
The European Commission’s new Entry-Exit System (EES) aims to streamline border control for non-EU travellers entering the Schengen Area. However, the initial rollout has met with considerable challenges. Passengers at airports such as Geneva and Tenerife have reported waiting for hours to clear customs, exacerbated by high traffic during ski season and the influx of winter holidaymakers from the UK.
Geneva Airport has acknowledged that the introduction of EES is a “major challenge,” with a spokesperson noting that congestion has been particularly severe on Saturdays, a peak travel day for skiers. To alleviate the situation, the airport has increased staffing levels, yet passengers continue to experience frustrations.
Long Waits Across Popular Destinations
In the Canary Islands, long queues have also been reported at Tenerife Airport, a favoured winter sun destination for British tourists. According to Andrew Knight, operator of Salasti car hire, many customers have faced lengthy waits at passport control. While some passengers can clear the border in approximately 20 minutes, others have endured delays of up to two hours, particularly when multiple flights arrive in rapid succession. System outages have further complicated the process, leading to unpredictable wait times.
Increased Processing Times and Future Implications
Olivier Jankovec, Director General of Airports Council International Europe, has indicated that the new system has significantly increased processing times at border control. He estimates that passenger wait times have risen four to five times longer than before, with many travellers now waiting up to two hours. He attributes these delays to insufficient border staff and malfunctioning equipment, expressing concerns that the situation could worsen as Easter and summer holidays approach.
As of 10 April, EES is expected to be in effect at all border points for eligible passengers. However, member states have the option to suspend operations where necessary during peak times until September. Jankovec emphasised that without these suspensions, there could be dire consequences for holiday travellers, including potential wait times reaching five to six hours.
ABTA, the travel association, has highlighted the need for better coordination between border authorities to mitigate lengthy delays. They argue that the current system is under-utilised when it comes to reducing checks during high-traffic periods, which has led to unnecessary congestion. Julia Lo Bue-Said, head of Advantage Partnership, advises travellers to prepare for long waits, particularly during peak travel times, and to bring along refreshments and entertainment for children.
Why it Matters
The implementation of the EES is intended to enhance security and efficiency within Europe’s border control systems. However, the current challenges and delays could significantly impact travel plans for millions, especially during the busy summer months. As airports grapple with these new systems, the need for effective management and contingency planning becomes critical to ensure that holidaymakers can enjoy their travels without the frustration of prolonged waits at passport control.
