Alton Towers has announced changes to its disability queuing system that will affect visitors with conditions such as autism, ADHD, and anxiety during the upcoming February half-term. The decision comes as the theme park grapples with a significant increase in requests for ride access passes, prompting concerns from disabled visitors about the effectiveness of the current system.
Changes to Access Pass Eligibility
Merlin Entertainments, the parent company of Alton Towers, provides a ride access pass designed to assist guests who struggle with queuing due to various disabilities. However, the company has noted that the pass has been increasingly misused, with many disabled visitors reporting that the existing arrangements no longer meet their needs.
Under the new trial, which will also affect Chessington World of Adventures and Legoland Windsor, only those with “difficulty standing,” “urgent toilet needs,” or “level access” will qualify for the pass. Previously, individuals who experienced “difficulty with crowds” could also use the pass, but this will no longer be the case during the half-term period. Instead, such guests will need to seek personalised support from guest services.
Concerns from Advocacy Groups
The decision has sparked criticism from disability advocacy groups. Henry Shelford, chief executive of ADHD UK, expressed concern that the new restrictions would exclude many individuals who genuinely require assistance. He highlighted the challenges faced by those with ADHD, stating, “It’s different from a child just not being happy about it, because no one likes queuing. When a kid has ADHD, their energy and their focus makes queuing just impossible.”
Shelford’s comments reflect broader apprehensions about the implications of the trial, particularly for neurodivergent individuals who may experience heightened anxiety or sensory overload in crowded environments.
Alternative Options for Visitors
While the changes may limit access for some, Alton Towers offers a “Fastrack” pass that allows guests to skip the queues for an additional fee starting at £35. This option, however, raises questions about the affordability and accessibility of theme park experiences for families with disabilities.
Merlin Entertainments has indicated that it is taking the feedback into account and is committed to reviewing the new system after the half-term trial concludes. Rob Smith, the company’s chief operating officer, acknowledged the concerns surrounding the eligibility changes and reiterated the organisation’s dedication to supporting neurodiverse guests and those with mental health needs.
Why it Matters
The adjustments to the disability access pass at Alton Towers and other Merlin attractions highlight the complex balance between managing demand and ensuring equitable access for all visitors. As theme parks strive to create inclusive experiences, it is crucial that they consider the unique needs of neurodiverse individuals and others who may require additional support. This trial period will not only shape the future of access at these venues but also set a precedent for how attractions nationwide accommodate guests with diverse needs.
