A recent report has highlighted a troubling reality for individuals living with rare genetic conditions in the UK: the National Health Service (NHS) is failing to provide adequate care and support. The study, conducted by the charity Genetic Alliance UK, shows that many patients are experiencing significant delays in diagnosis and treatment, raising concerns about the overall effectiveness of the healthcare system for these vulnerable populations.
Alarmingly Long Waits for Diagnosis
The report surveyed 290 individuals affected by rare conditions, which collectively impact over 3.5 million people across the UK. The findings reveal that a staggering one in four respondents waited more than three years for a diagnosis, despite actively seeking medical assistance. This lengthy wait is not only frustrating but can also exacerbate health issues, leaving patients without essential support during critical periods.
Moreover, the survey indicated that only 10% of adults with rare genetic conditions have access to a professional care coordinator, who could assist in managing their appointments and follow-ups. This lack of organisational support further complicates the already challenging journey to receive proper care.
The Access Lottery for Treatments
The report also sheds light on the so-called “access lottery” that patients face when it comes to treatment options. Astonishingly, only 5% of rare conditions have licensed treatments available, leaving many patients in a precarious position. This disparity in treatment accessibility creates an environment where individuals are forced to navigate a complex and often frustrating healthcare landscape.

Ali Reed, whose daughter Emma has Williams syndrome—a condition affecting about one in 18,000 people in the UK—shared her own experience with the diagnosis process. Reed recounted how it took until Emma was nine months old for healthcare professionals to raise concerns about her development, and even longer for a definitive diagnosis to be made. “It was quite strange that multiple healthcare professionals had encountered children with Williams syndrome but didn’t recognise it in Emma,” Reed said. “Once you know what Williams syndrome is, it’s not difficult to recognise people with it because they tend to share similar facial characteristics.”
Transitioning to Adult Care: A New Challenge
As Emma approaches the transition from paediatric to adult care, Reed expresses her apprehension about the level of care her daughter will receive. “Emma’s paediatrician has been excellent and has coordinated everything, but soon she will move to adult services where her care will be managed by a GP,” Reed explained. Unfortunately, Reed noted that only a small fraction of GPs are familiar with Williams syndrome, raising concerns about continuing the quality of care Emma has received thus far.
Nick Meade, the chief executive of Genetic Alliance UK, emphasised that the NHS often struggles to meet the needs of patients with rare genetic conditions. “The NHS does an excellent job for many of us when we need it, but this isn’t true for everyone,” he stated. Meade pointed out that the healthcare model is predominantly structured around common conditions, leaving those with rarer ailments without the necessary support or pathways for effective diagnosis and treatment.
Recommendations for Improvement
The report revealed that only 26% of the 163 most prevalent rare conditions are supported by guidance from the National Institute for Health and Care Excellence (NICE). Furthermore, over half of the 79 conditions with a designated commissioner in England lack specialised services. To address these shortcomings, the report calls for the establishment of a comprehensive rare condition registry across the UK along with increased funding for research into rare genetic disorders.

Why it Matters
The findings from this report underscore a significant gap in the NHS’s ability to provide timely and effective care for individuals living with rare genetic conditions. As millions of people navigate the complexities of their health issues, it is imperative that the healthcare system evolves to meet their unique needs. The voices of families like Ali Reed’s highlight the urgent need for reform, ensuring that no one is left behind in their pursuit of adequate medical care. Addressing these challenges is not just a matter of policy; it is a crucial step towards honouring the dignity and health of all patients, regardless of how rare their conditions may be.