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A recent survey reveals that many Britons are increasingly reluctant to contact their GP when feeling unwell, primarily due to fears of long wait times for appointments. This pervasive anxiety reflects a wider disillusionment with the National Health Service (NHS) and raises serious questions about access to essential healthcare services.
A Growing Reluctance to Seek Help
According to a survey conducted by Ipsos for the Health Foundation, nearly 48% of individuals in the UK chose not to reach out to their family doctor over the past year when they were unwell. Of those, 27% opted to either self-manage their conditions or simply wait for symptoms to subside, a decision that health professionals warn could lead to more severe health complications down the line.
This reluctance is compounded by a broader sentiment of frustration and concern surrounding the NHS’s ability to deliver timely care. Many respondents expressed doubt about securing an appointment, with one in three believing they would not be offered a timely slot. Furthermore, 17% of those surveyed indicated that they expected the process of contacting their GP to be challenging.
Public Discontent with NHS Services
The findings highlight an alarming trend regarding public perception of NHS services, particularly in relation to general practice and emergency care. A separate poll conducted by Savanta for the Liberal Democrats revealed that around a third of respondents had refrained from visiting A&E in the past two years despite needing medical attention, largely due to anticipated long wait times.

Prof Victoria Tzortziou Brown, chair of the Royal College of GPs, expressed concern over these findings. “General practice is the front door of the health service, and all patients should be able to see their GP when they need to. It is worrying to hear that some might be delaying or avoiding seeking care because they think getting an appointment will be difficult,” she stated.
The survey results echo a broader narrative of dissatisfaction with healthcare delivery. Only 32% of respondents felt that the NHS provides a good service nationally, and a staggering 42% believed the quality of care had deteriorated over the past year. Alarmingly, nearly half fear that NHS services will continue to decline in the next year.
The Government’s Response
As these concerns mount, the government is grappling with how to address the public’s discontent. Health Secretary Wes Streeting recently unveiled a new GP contract aimed at enhancing patient care by ensuring that practices see all patients with urgent medical needs on the same day they contact the surgery. The initiative includes a £300 million funding boost to recruit an additional 1,600 doctors.
However, the British Medical Association (BMA) has raised concerns over the feasibility of such ambitious goals. Dr Katie Bramall, chair of the BMA’s GP committee, cautioned that family doctors might find themselves facing unrealistic expectations while navigating the challenges of maintaining practice operations amidst a backdrop of mounting pressures.
The Path Forward
The results of this survey serve as a crucial wake-up call for policymakers and health officials. The sentiment of mistrust and fear surrounding NHS access is palpable, highlighting urgent needs for reform and better communication with the public. The Health Foundation has called for the government to rethink its approach to healthcare delivery, particularly in light of persistent public anxieties surrounding access to general practice and emergency services.
Why it Matters
The hesitance to seek medical help has profound implications not just for individual health outcomes, but also for the overall wellbeing of society. When people feel unable to access necessary care, it risks exacerbating existing health issues and places additional strain on the already burdened NHS. This crisis of confidence demands immediate attention from both government officials and healthcare providers to restore trust and ensure that everyone can receive the care they need without hesitation.