In a significant overhaul aimed at enhancing patient access to healthcare, England’s General Practitioners (GPs) will be required to provide same-day appointments for individuals presenting urgent health concerns. This new mandate, set to commence in April, forms part of an updated contract designed to alleviate the pressure on healthcare services and ensure prompt medical attention for those in need.
Increased Funding for GP Services
To support this initiative, the government has announced an increase in funding, allocating nearly £500 million to GP services, which represents a 3.6% rise in cash terms. This financial boost aims to facilitate the recruitment of additional doctors and improve overall service delivery. Health Secretary Wes Streeting emphasised that this adjustment is part of a broader strategy to “fix the front door to the NHS,” enabling more patients with urgent needs to receive timely appointments.
Currently, while many GPs endeavour to allocate a portion of their daily slots for urgent cases, there has been no formal requirement to track the success of these appointments. From April, practices will be expected to monitor their same-day appointment fulfilment rate, with a target of achieving this for 90% of urgent cases. A 10% allowance has been established for instances where patients may be unable to secure a same-day appointment due to timing or other factors.
Defining Urgent Cases
The definition of urgent cases will include patients whose conditions necessitate immediate assessment or treatment. This encompasses scenarios such as children exhibiting high fevers accompanied by rashes and elderly individuals displaying sudden confusion. The initiative aims to streamline access to care for those whose health could deteriorate without prompt intervention.

Dr. Katie Bramall, chair of the British Medical Association’s (BMA) GP committee, has raised concerns regarding the potential for unrealistic expectations given the current strain on GP services. While there has been a recent increase in the number of GPs within the NHS, the patient-to-GP ratio remains significantly higher than it was eight years ago. Surveys conducted by the Office for National Statistics indicate that only 20% of patients believe that GP services have improved in the past year.
Challenges Ahead
The BMA has highlighted the lack of prior negotiations with the government regarding these changes. As the GP committee convenes to discuss potential responses, there is a palpable sense of unease regarding the feasibility of meeting the new targets amidst existing pressures.
Meanwhile, Chris McCann from Healthwatch England welcomed the announcement, suggesting that the new contract could prove beneficial for those struggling to access timely healthcare. With plans for further recruitment of doctors, there is cautious optimism that patients may experience reduced wait times and better service.
Why it Matters
The introduction of mandatory same-day appointments for urgent cases represents a pivotal shift in the way primary healthcare is delivered in England. As patients continue to voice their frustrations over accessibility and service quality, this initiative aims to address a pressing need within the NHS. However, for it to succeed, it will be crucial for the government to ensure adequate resources and support for GP practices, thereby safeguarding the health and well-being of communities across the nation.
