A recent survey has revealed troubling trends in public attitudes towards the National Health Service (NHS), with almost half of the population opting to forgo contacting their general practitioner (GP) when unwell. The lack of faith in the ability to secure timely appointments has led many to self-manage their health issues, raising concerns about the potential long-term consequences on patient wellbeing.
Widespread Hesitancy to Seek Care
According to a study conducted by Ipsos for the Health Foundation think tank, 48% of respondents across the UK chose not to seek assistance from their GP over the past year. A significant portion of the population, 27%, reported managing their ailments independently or simply waiting for symptoms to resolve. Health professionals worry that this trend could lead to serious health complications, as timely medical intervention is often crucial in preventing more severe conditions.
These findings highlight a growing unease among the public regarding access to essential NHS services, including A&E, GP consultations, and emergency ambulance response times. The survey revealed that 30% of individuals do not expect to be offered a suitable appointment time, while 17% believe contacting their GP practice would be challenging.
Concerns from Medical Professionals
Professor Victoria Tzortziou Brown, chair of the Royal College of GPs, expressed alarm at the survey results, stating, “General practice is the front door of the health service, and all patients should be able to see their GP when they need to. It is worrying to hear that some might be delaying or avoiding seeking care because they think getting an appointment will be difficult.”

Additionally, a separate poll conducted by Savanta in January found that one-third of Britons refrained from visiting A&E despite needing medical attention, primarily due to expectations of lengthy wait times. Helen Maguire, a spokesperson for the Liberal Democrats on health issues, lamented the situation, stating, “Patients deserve so much better. It is heartbreaking to think of elderly people or parents with sick children sitting at home in pain because they have lost faith that the system will be there for them.”
Implications for NHS Policy
The Health Foundation has signalled that these findings should serve as a wake-up call for policymakers, especially in light of the government’s plans to shift more healthcare services from hospitals to community settings. This strategy, outlined in the NHS’s ten-year transformation plan, relies on public trust in the system, which appears to be waning.
The Ipsos survey of 2,214 adults, conducted in December, painted a stark picture of public sentiment towards the NHS. Only 32% of respondents felt the NHS provides a satisfactory service nationally, while 42% noted a decline in care quality over the past year. Alarmingly, 47% anticipate further deterioration in NHS services over the next 12 months, with only 15% expecting improvement.
Health Secretary Wes Streeting and his counterparts in Scotland and Wales may find these findings particularly concerning, especially as 54% of the public disagrees with the notion that their respective governments are pursuing the right policies to rejuvenate the health service.
New GP Contract and Its Challenges
As these concerns mount, Health Secretary Streeting has unveiled a new GP contract that aims to ensure that all patients with urgent medical needs can see a GP on the same day they request an appointment. The contract includes a reallocation of £300 million to enable surgeries to recruit an additional 1,600 doctors.

However, Dr Katie Bramall, chair of the British Medical Association’s GP committee, has voiced apprehensions regarding the feasibility of this contract. She noted, “Hard-working family doctors will be deeply concerned about setting up even more unrealistic expectations of unlimited same-day urgent care provision alongside potential barriers being put in place around specialist referrals, all while trying to keep practices open and prevent even more surgery closures.” Dr Bramall also criticised Streeting for bypassing traditional negotiations with the BMA, opting instead to consult other GP and patient organisations.
A Call for Action
The results of this survey underscore a critical moment for the NHS. As public trust diminishes and individuals choose to avoid seeking medical assistance, the implications for public health could be dire. Failure to address these issues may not only exacerbate health inequalities but also strain the NHS further as patients present with more advanced health issues that could have been managed earlier.
Why it Matters
The decline in public confidence surrounding the NHS is a pressing issue that demands immediate attention. With many individuals opting to manage their illnesses alone due to perceived barriers to accessing care, the potential for worsening health outcomes increases significantly. Addressing these concerns is vital not just for the wellbeing of individuals, but for the overall sustainability of the NHS, which relies on a healthy and engaged population to thrive. As we look to the future, it is imperative that policymakers prioritise strategies that restore trust and accessibility within our healthcare system.