John Boumphrey, the UK chief of Amazon, has called for a shift in perspective regarding the rising unemployment rates among young people, emphasising that the issue stems from systemic failures rather than individual shortcomings. In a recent interview with the BBC, he highlighted that nearly one million young Britons are currently disengaged from education, employment, or training, attributing this alarming statistic to a broader failure in the education system to adequately prepare students for the workforce.
A Growing Crisis in Youth Employment
The UK is witnessing a concerning trend, with youth unemployment rates reaching 16.2%, the highest level since late 2014. This increase comes in tandem with a slight rise in the overall unemployment rate, which has edged up to 5% in the three months leading to March 2023. Boumphrey’s remarks come at a critical time, as recent data from the Institute for Fiscal Studies suggests that the decline in youth employment is nearing the levels experienced during the 2008 financial crisis and the disruptions caused by the COVID-19 pandemic.
Jane Foley, managing director at Rabobank, described the current youth unemployment figures as “horrible,” pointing out that traditional entry-level jobs in hospitality have diminished due to legislative changes and advancements in technology. This shift has created substantial barriers for young people seeking their first job opportunities.
The Need for Mandatory Work Experience
Boumphrey advocates for a mandatory work experience programme for individuals over the age of 16, arguing that such initiatives would be transformative. He believes that practical experience is essential in teaching crucial soft skills like teamwork, communication, and problem-solving—attributes that are often overlooked in standard educational curricula.

“We must stop labelling young people as lacking motivation or resilience,” Boumphrey stated. “In our experience, the potential for significant transformation exists when we engage with individuals who may be furthest from the job market.” He highlighted Amazon’s work experience programme for young people with learning disabilities and autism as a testament to the positive impact of hands-on experience.
Collaborative Solutions to Skill Gaps
Amazon currently employs 75,000 people in the UK, with a significant portion of these employees coming straight from educational backgrounds or periods of unemployment. Boumphrey noted the difficulties the company faces in finding adequately skilled workers, particularly in roles related to technology and engineering. He argued for a collaborative approach that involves businesses, local governments, and educational institutions to effectively address skill shortages and improve workforce readiness.
“The introduction of automation in our warehouses raised alarms about job displacement,” Boumphrey explained. “However, we found that it led to an increase in employment opportunities, particularly for roles that maintain and operate these technologies.”
Addressing Tax Transparency Concerns
In addition to discussions about youth employment, Boumphrey also addressed criticisms regarding Amazon’s tax contributions in the UK. Despite scrutiny over the company’s tax practices, he affirmed that Amazon contributed over £5.8 billion in direct taxes last year, which encompasses various forms of taxation, including corporation tax and national insurance contributions.

While the company has faced calls for greater transparency regarding its tax payments, Boumphrey maintained that publishing specific corporation tax figures could be misleading due to the variability associated with a high-investment business model. “We are on a journey towards increased transparency,” he remarked, “but it’s essential to understand that our contributions extend beyond tax payments to the creation of jobs.”
Why it Matters
The youth unemployment crisis poses significant long-term challenges to both the economy and society. With nearly a million young individuals disengaged from education and work, the potential for a lost generation looms large. Boumphrey’s call for systemic change and the implementation of mandatory work experience programmes could serve as vital steps toward bridging the skills gap and equipping young people with the tools they need to thrive in the modern job market. Addressing these issues is not only crucial for the individuals affected but also for the overall health and growth of the UK economy.