The Department for Education (DfE) is under scrutiny following its partnership with reality television personality Gemma Collins to promote post-16 education on social media. The initiative, which features Collins in several videos, including a conversation with Education Secretary Bridget Phillipson, has sparked backlash from parents and advocates concerned about the government’s handling of support for children with special educational needs and disabilities (SEND).
The Controversial Campaign
Gemma Collins, best known for her role on the reality series *The Only Way Is Essex*, has garnered a significant following, boasting 2.3 million Instagram followers. In contrast, the DfE’s social media presence includes just 85,000 followers, while Phillipson has a modest 19,000. Advocates for SEND are questioning the choice of Collins, arguing that her celebrity status does not resonate with the serious issues faced by families in need of educational support.
Phillipson defended the collaboration, suggesting that Collins’s wider reach offers a platform that traditional politicians cannot match. She described some of the negative feedback as “outright snobbery,” asserting that Collins’s involvement could help convey important messages about education to disengaged young people.
Concerns from SEND Advocates
The DfE’s videos, which aim to highlight vocational courses and alternative educational pathways, have not mentioned SEND directly. This omission has provoked strong reactions from parents like Aimee Bradley, who leads the campaign group SEND Sanctuary UK. With three autistic children, Bradley expressed her discontent, stating that many parents are experiencing profound grief due to unmet needs and educational trauma. She called for an apology, criticising the timing of the campaign, which coincided with a recent consultation on SEND reforms.

Another parent and advocate, Amy White, echoed Bradley’s sentiments, suggesting that the use of Collins, who lacks personal experience in the SEND community, underscores a disconnect between the DfE’s messaging and the realities families face. White labelled the campaign as “frightening” and “insensitive,” arguing that it trivialises the serious concerns surrounding educational support for children with disabilities.
Diverse Perspectives on the Initiative
Despite the backlash, some educators believe the collaboration may have merit. Teacher Russell Clarke noted that while it is easy to critique the choice of Collins, engaging a familiar figure could help reach young people who might not connect with conventional educational messaging. However, he cautioned that the risk lies in misinterpretation of the message, particularly if Collins’s narrative suggests that success can be achieved without formal qualifications.
Phillipson described the campaign as “loads of fun,” asserting that Collins is genuinely passionate about encouraging young people to value their education. She argued that the campaign is crucial for informing families about the educational opportunities available, particularly in areas where success in school is not prioritised.
The Role of Influencers in Education Messaging
Experts like Dr Gillian Brooks from King’s College London have raised concerns about the appropriateness of using an influencer like Collins for educational outreach. She suggested that the DfE’s strategy may have inadvertently allowed Collins’s entertainment-driven persona to overshadow the critical policy messages the department intended to convey.

A DfE spokesperson reiterated the importance of meeting audiences where they are, whether through face-to-face events or social media, emphasising that this collaboration aims to broaden awareness of educational opportunities for young people.
Why it Matters
This controversy highlights the delicate balance between engaging young audiences and addressing the serious needs of vulnerable populations. The backlash against the DfE’s use of a celebrity underscores the urgent need for thoughtful communication strategies in education policy. As educational reforms continue to unfold, it is vital for the government to ensure that all voices, particularly those of families affected by SEND, are heard and respected in the dialogue surrounding educational opportunities and support.